Terms of Service

These Terms of Service govern your use of the Renova Cleans website and any cleaning or related services that you request from us. By submitting a request, approving an estimate, scheduling a service, or allowing a service to begin, you agree to these Terms. If a written estimate, work order, or service agreement conflicts with these Terms, the more specific written document controls for that service.

Renova Cleans provides residential, short-term rental, move-in and move-out, deep-cleaning, post-construction, commercial, and related cleaning services as agreed with each customer. A website inquiry is a request for information and does not guarantee availability or create a confirmed booking.

Unless an estimate expressly states that it is fixed, estimates are based on the information you provide and may change if the property’s size, condition, access requirements, requested tasks, or service time differs materially from what was described. We will seek your approval before performing material additional work that would increase the quoted price. Add-ons and tasks outside the agreed scope may require additional charges or a separate visit.

A service is confirmed only after Renova Cleans accepts the requested date and time. Arrival windows are estimates and may be affected by traffic, weather, prior appointments, or other circumstances. We will use reasonable efforts to notify you of a material delay.

You must provide safe, timely access to the property and accurate entry instructions. You are responsible for ensuring that utilities needed for cleaning, including water and electricity, are available. If our team cannot enter, cannot safely work, or must wait more than 15 minutes because of an access issue, we may treat the appointment as a late cancellation and charge the applicable cancellation fee stated in your confirmation or estimate.

Before service, please secure cash, jewelry, firearms, medications, sensitive documents, fragile or irreplaceable items, and other valuables. Please identify delicate surfaces, items requiring special products, existing damage, areas that should not be cleaned, and any manufacturer-specific care instructions. Renova Cleans is not responsible for damage caused by undisclosed defects, ordinary wear, improper installation, deterioration, or use of a cleaning method requested by the customer contrary to our recommendation.

Children must be appropriately supervised. Pets must be secured or managed so our team can work safely. You are responsible for any injury, delay, or added work caused by an unsecured animal.

We may refuse, pause, or stop work when conditions are unsafe or materially different from those disclosed. This includes active infestations, animal or human waste beyond ordinary household cleaning, needles, weapons, illegal substances, mold requiring remediation, hazardous chemicals, unstable structures, aggressive animals, or threatening conduct. Specialized remediation is not included unless expressly agreed in writing. If we cannot proceed because of an undisclosed unsafe condition, a cancellation or minimum service charge may apply.

Unless otherwise agreed, Renova Cleans may provide ordinary cleaning supplies and equipment. If you ask us to use customer-provided products or equipment, you accept the risk of defects, incompatibility, or manufacturer limitations that were not reasonably apparent to our team. We may decline to use a product or tool that appears unsafe or unsuitable.

Prices, deposits, payment schedules, and accepted payment methods will be stated in the applicable estimate, invoice, confirmation, or service agreement. Payment is due as stated there. You authorize Renova Cleans to charge any payment method you separately provide for approved services, applicable taxes, and disclosed fees. Past-due balances may result in suspension or cancellation of future services. You remain responsible for reasonable collection costs permitted by law.

Tips are optional and are not included unless clearly stated.

Please cancel or reschedule at least 24 hours before the scheduled arrival window. If you cancel with less than 24 hours’ notice, fail to provide access, or are unavailable when your presence is required, Renova Cleans may charge up to 50 percent of the scheduled service price. A same-day cancellation or no-show may be charged up to the full scheduled price when our team has been dispatched or the time cannot reasonably be rebooked. We may waive a fee for emergencies or other circumstances in our reasonable discretion.

Renova Cleans may reschedule or cancel because of illness, severe weather, safety concerns, staffing issues, or circumstances beyond our reasonable control. If we cancel, you will not be charged for unperformed services, and any prepaid amount for those services will be refunded or credited.

If you believe an agreed cleaning task was missed or not completed satisfactorily, contact us within 24 hours after the service and provide reasonable details and, when useful, photographs. We will review the concern and, when appropriate, offer a reasonable re-clean of the affected area. Re-cleaning must generally occur within seven days and is the primary remedy for a service-quality concern. This policy does not guarantee removal of permanent stains, damage, discoloration, odors, buildup, or conditions that cannot reasonably be corrected through ordinary cleaning.

Report suspected damage or loss within 48 hours after service, with photographs or other supporting information when available. Please do not repair or discard the affected item before we have a reasonable opportunity to inspect it. We will investigate promptly and may repair the item, replace it with a comparable item, reimburse its fair depreciated value, or refer the claim to an insurer, as appropriate.

To the fullest extent permitted by law, Renova Cleans is not liable for pre-existing damage; normal wear and tear; damage caused by faulty installation, deterioration, manufacturer defects, or undisclosed special-care requirements; or indirect, incidental, special, or consequential damages. Except for liability that cannot legally be limited, Renova Cleans’ aggregate liability arising from a particular service will not exceed the greater of the amount paid for that service or $500. Nothing in these Terms limits liability for gross negligence, willful misconduct, or any right that cannot be waived under applicable law.

We may document property conditions with photographs when reasonably necessary to prepare an estimate, confirm completion, address a safety issue, or investigate a claim. We will not use identifiable interior photographs for advertising or public posting without your permission.

Renova Cleans may use employees or qualified independent contractors to perform services. Renova Cleans remains your point of contact for scheduling, payment, and service concerns.

You may use the website only for lawful purposes. You may not interfere with its operation, attempt unauthorized access, submit false or harmful information, or copy or exploit website content except as permitted by law. The Renova Cleans name, logo, website design, text, and other content are owned by Renova Cleans or its licensors and are protected by applicable intellectual-property laws.

The website may link to or rely on third-party providers, such as hosting, email, mapping, scheduling, invoicing, or payment services. Those providers may have separate terms and privacy practices. Renova Cleans is not responsible for third-party sites or services that it does not control.

The website is provided on an “as available” basis. To the fullest extent permitted by law, Renova Cleans disclaims warranties concerning uninterrupted website access and results that depend on property conditions outside our control. Cleaning services will be performed with reasonable care and skill, subject to the agreed scope and these Terms.

Before filing a claim, you and Renova Cleans agree to make a good-faith effort to resolve the issue informally. Send written notice describing the problem and requested resolution to the contact information below. Either party may still pursue any remedy available under applicable law.

These Terms are governed by Texas law, without regard to conflict-of-law principles. Any court proceeding must be brought in a court of competent jurisdiction in the Texas county where Renova Cleans maintains its principal place of business, unless applicable law requires another venue. Nothing in this section prevents either party from bringing an eligible claim in small claims court.

We may update these Terms from time to time. The revised version will be posted with a new effective date. Changes apply prospectively and do not alter a previously confirmed service unless required by law or separately agreed.